Collaborative Knowledge Management is an approach to enabling organizational intelligence in the enterprise. CKM is based on a software environment where people work on-line; as they do what they already need to do for individual and team goals, they continuously contribute to the collective knowledge, which is then made available to everyone. The key idea is to motivate participation in a collective knowledge creation process by supporting online environments for collaborative work, and to harvest the value of collaborative work using high precision search, alerting, and related KM technologies. CKM is now sold as commercial products in several public companies (VIGN, OTEX, IWOV). At Intraspect, Tom invented the basic idea of CKM, designed the Intraspect product, worried about the user experience, and evangelized the idea to investors, analysts, and customers. Over eight years, about 200 people implemented, refined, and customized the product for hundreds of thousands of users. For an overview, see the early whitepaper. For how it turned out in practice, see a recent presentation.

Intraspect pioneered the category of enterprise collaboration software that combines the best of on-line collaboration and knowledge management. The Intraspect product helps people conduct distributed, collaborative business processes and creates an institutional memory for knowledge sharing and reuse. The company leads the industry in high-value, collaborative business solutions in Strategic Account Management, Collaborative Program Management Office, and Portal Collaboration for the High Technology and Financial Services industries. Intraspect has over 200 enterprise customers and 400 successful installations. The company was acquired by Vignette Corporation in December 2003.

snapshot of old Intraspect site

See Intraspect's 1998 white paper. First public demonstration of prototype at the Workshop on WWW and Collaboration, Sept 11, 1995, MIT/W3C, Cambridge, Massachusetts.